Return Policy

1. Introduction

At Warmmystudio, we are committed to ensuring your satisfaction with our software products and services. This Return Policy outlines the terms and conditions under which you may request a refund or cancel your subscription. We encourage you to read this policy carefully before making a purchase.

Our goal is to provide transparent and fair policies that protect both our customers and our business. We understand that circumstances may change, and we strive to accommodate reasonable requests while maintaining the integrity of our services.

2. Subscription Services

Warmmystudio offers subscription-based software services with various billing cycles, including monthly and annual plans. The terms of refund and cancellation may vary depending on the type of subscription you have purchased.

2.1 Monthly Subscriptions

Monthly subscriptions are billed on a recurring basis at the beginning of each billing cycle. You may cancel your monthly subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to all features until the billing period expires
• No prorated refunds will be issued for partial months of service
• Your account data will be retained for 30 days following cancellation

2.2 Annual Subscriptions

Annual subscriptions are billed once per year in advance. Due to the discounted nature of annual plans, the refund terms differ from monthly subscriptions:

• Full refunds are available within 14 days of the initial purchase or renewal
• Refund requests made after 14 days will be evaluated on a case-by-case basis
• Prorated refunds may be issued in exceptional circumstances at our discretion
• If switching from annual to monthly billing, no refund will be provided for the difference

3. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The refund request is submitted within the applicable refund period
• You have not previously received a refund for the same subscription
• Your account is in good standing and has not violated our Terms of Use
• You have not excessively used the service during the refund period

We reserve the right to deny refund requests that appear to be abusive or fraudulent in nature.

4. Non-Refundable Items

The following items and services are non-refundable:

• Custom development or professional services
• One-time setup or implementation fees
• Training and onboarding services
• Third-party integrations or add-ons
• Domain registration or SSL certificates
• Services that have been fully rendered
• Subscriptions canceled after the refund eligibility period

5. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Warmmystudio account
2. Navigate to the Account Settings or Billing section
3. Select the subscription you wish to refund
4. Click on "Request Refund" and fill out the required information
5. Provide a reason for your refund request
6. Submit your request for review

Alternatively, you may contact our support team directly by email or phone. Please include your account email, order number, and reason for the refund request.

6. Refund Processing

Once we receive your refund request, we will review it within 5 business days. If approved:

• Refunds will be credited to the original payment method used for the purchase
• Credit card refunds typically take 5-10 business days to appear on your statement
• Bank transfer refunds may take up to 14 business days to process
• You will receive an email confirmation when the refund has been processed

Please note that your bank or payment provider may have their own processing times that are beyond our control.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation is different from a refund request:

• Cancellation stops future billing but does not result in a refund for current or past billing periods
• Your access to the Services continues until the end of the current billing period
• You can reactivate your subscription at any time
• Canceled accounts may lose access to certain features immediately

8. Downgrades and Plan Changes

If you wish to downgrade to a lower-tier plan:

• The change will take effect at the start of your next billing cycle
• No refunds or credits are provided for the difference in plan pricing
• You will retain access to your current plan features until the end of the billing period
• Some features may be disabled upon downgrade; please review plan details before changing

9. Free Trials

We may offer free trial periods for new users. During the trial period:

• You will have full access to the features included in the trial plan
• No payment is required during the trial period
• At the end of the trial, you may choose to subscribe or your account will be downgraded
• Trial periods are not eligible for refunds as no payment is made

10. Service Credits

In certain situations, we may offer service credits instead of refunds. Service credits:

• Can be applied to future subscription payments
• Have no cash value and cannot be redeemed for cash
• May have an expiration date
• Are non-transferable between accounts

11. Dispute Resolution

If you are dissatisfied with the outcome of a refund request, you may contact our customer service team to discuss your concerns. We are committed to resolving disputes fairly and promptly.

If the matter cannot be resolved through direct communication, you may pursue other remedies available under applicable law. Please note that initiating a chargeback or dispute with your bank without first contacting us may result in the suspension of your account.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Any changes to this policy will not affect refund requests submitted prior to the change, which will be processed under the policy in effect at the time of the request.

13. Exceptional Circumstances

We understand that exceptional circumstances may arise that fall outside the standard terms of this policy. Examples of situations where we may consider exceptions include:

• Documented serious illness or medical emergencies
• Technical issues that prevented access to the service for an extended period
• Billing errors on our part
• Significant service outages or failures

Requests based on exceptional circumstances will be evaluated on a case-by-case basis. We reserve the right to request documentation to support such claims.

14. Contact Us

If you have any questions about this Return Policy or wish to request a refund, please contact us:

Warmmystudio
1231 Pacific Blvd, Vancouver, BC V6Z 2X7, Canada
Phone: (877) 285-1036
Email: help@warmmystudio.world

Our customer service team is available Monday through Friday, 9 AM to 6 PM PST, to assist you with any questions or concerns regarding refunds and cancellations.